Is Daybreak an overseas outsourcing company?
No. Daybreak is a fully American based company with employees in multiple states.  (Back)

Who benefits from a virtual staff?
Our clients include a wide variety of industries including tradesmen, merchants, business consultants, IT consultants, lawyers, medical professionals, non-profits, artists, etc.  (Back)

How does it work?
You train your Assistant (at no charge) as you would any key in-house employee.  Your Assistant is then your right hand ‘go to’ person.   

Your Assistant oversees a team of 2-4 people, each with diversified skills and aptitudes.  This team makes it a point to learn how you want your business conducted with a keen sensitivity to the nuance and chemistry of your business.  (Back)

Will I get bumped around from person-to-person within the company each time I call?
No.  You'll have a direct line to your Assistant.  He/she will be your right-hand person and your support team will always be there for you.  (Back)

How is Daybreak a cost effective alternative to more traditional employee models?
Even quick calculations will show that Daybreak Virtual Staffing can offer business owners significant savings over the traditional model.  Think of what might be off your plate: salaries, taxes, vacation time, benefits, money wasted for non-productive time, training, rental/lease or mortgage fees, utilities, maintenance, phone systems, equipment, town & landlord restrictions, etc.  (Back)

Do I have to change my business phone number if you are going to answer my phones?
No, it is very easy to forward any line to your assistant/team.  We provide phone lines upon request, but most clients choose to keep their own.  (Back)

Are you a call center or answering service?
Although answering phones is something that we do for many of our clients, it is just a piece of the service we offer.  Daybreak is so much more.  Your assistant and team can handle all of the tasks expected of any efficiently run office, of which answering the phone is just one part.  We also take relationship seriously, so it is not an impersonal experience as you will often find with an answering service or call center.  (Back)

Can you sync to my online calendar?
Absolutely.  We help clients set up and sync their calendars all of the time.      (Back)

What kind of tasks can my Assistant and team perform?
Your staff is trained to manage and monitor all standard office tasks.  They will monitor and manage (as you determine) your phones, email,  follow up, databases, all communications, faxes, project/event coordination, process orders, billing, scheduling, tracking systems, etc.  Even accounting and tax planning and preparation.  The list is quite extensive, including bells and whistles like voice extensive off-hours phone support (at no charge).  If you have questions about your particular needs, please don’t hesitate to ask.  (Back)

Do I have to conform to your system or can you work with my existing technology (database, CRM, etc)?
If you have a current system, you will train your assistant (who will then train your support team) to work with your current technology.  If you don’t have a developed system, we have an infrastructure that can help you.  (Back)

If you answer my phones as part of your service, how will I know who called?
Every call is logged and processed according to your instructions and priorities.  You can receive email or text messages, or the call can be directly patched to you.  The choices are yours.  (Back)

What if I don't want to receive calls?  Or what if I am expecting a call?
It’s all your choice.  You can instruct your assistant to only take messages or to transfer the call to your direct line.  You can also create a VIP list of people who are always put through to your direct line.  (Back)

What are your hours?  How do you handle calls after hours?
Your office is covered Monday – Friday, 9AM-5PM.  And, just as in a traditional office, you determine where your phones are directed after hours.  Whether to voicemail, a cell phone or an array of other option, including emergency management.  The choice is yours.  (Back)

Can you process credit cards on my behalf?
Yes, we can process any phone or online sales/billing using your merchant account.  (Back)

Will my clients know that I have a virtual staff?
That is completely up to you.  We are the professional face of your business so your customers and clients will only know it’s a virtual staff if you tell them.  (Back)

How much is it going to cost?
We create customized packages based on your needs, rather than having you fit into a pre-set package.  Our basic packages begin at $200 per month, with most small businesses paying between $300 and $800 per month to meet all of their front- and back-office needs.  Even our smallest packages include 40 hours per week of coverage and automated off-hours telephone support.   (Back)

Are there any office tasks you cannot do?
We do not do cold call advertising, though we have helped coordinate that type of task for current clients.  We are not a collection agency and do not perform hard collections, though we do make soft follow up calls on receivables.  We do not rent out office space, though we have helped clients secure space when needed.  Since our employees are not physically located in your facility, we cannot greet customers or physically file paper.  (However, we can help you go paperless and then manage your paperless files).  (Back)

Are the first two weeks of service really free and without obligation?
In most cases we provide the first two weeks of service at no cost and with no obligation.  This is designed to cover training and to assure that everything runs smoothly.  It also enables you to try us out to make sure we meet your needs.  (Some restrictions apply).  (Back)

What are terms of the contract?  Will I be tied in for an extensive period of time? 
All of our agreements run month-to-month with no long term obligations or hidden provisions.   (Back)

How long does it take before I can start?  Is it a lengthy process?
You could be 24 hours away from having your own office staff.  Most clients begin training immediately following the consultation.  All it takes is a phone call and some brief paperwork.  (Back)

How can I get more information or start the process?