| I often
miss calls or am unable
to schedule an appt at
the time of the call.
This results in missed
opportunities |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
My
systems are sufficient
that I rarely miss a
call or an opportunity. |
| My
customer service is
lacking. I rarely get
referrals from existing
customers, and customers
often have to wait for
me to call them back. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
My
customer service is
fine. I get lots of
repeat business and a
steady stream of
referrals. |
| I'm not
organized. I often miss
deadlines. I forget to
call customers back and
I often feel stressed |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I'm very
organized. I have
systems in place to
remind me in advance of
impending deadlines, and
I rarely miss them. |
| I'm
behind on billing and
suffering from negative
cash flow because of it. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I have
no billing issues. All
work is paid COD and/or
I have a solid system to
track delinquent
accounts. |
| I have a
marketing plan, but
often miss implementing
it because I'm so busy.
I have no specific
mechanism to capture the
responses because I'm
just too busy. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I have a
marketing plan that I
follow to the letter.
Every lead is followed
up on a specific
schedule which I closely
adhere to |
| I need
time to think. I cannot
do any sort of strategic
planning for my business
because I'm constantly
interrupted by small
fires, and some larger
ones. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I adhere
to my calendar
religiously. I block
off time for strategic
planning and no one is
permitted to disturb me
during these times. |
| I'm a
small business, but I
would like to appear
larger so I could
attract larger clients |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
My
business size is fine.
It's exactly where I
want it to be to attract
the most profitable
customers. |
| I'm
swamped with paperwork.
I can't find proposals
that I've written. And
by the time I've written
them, the jobs are
already gone. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
Routine
paperwork is never a
problem. I have systems
in place to handle them,
and I actually enjoy it. |
| I've
lost the dream. I have
no quality time. My
family is suffering
because of my unending
schedule, and I feel
like a mouse running on
a wheel. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I have
plenty of time. I've
structured my business
to enable me to have
plenty of quality time
while my company is
making money for me.
I'm living the American
dream. |
| I need
someone to watch my
back. Because I'm busy,
motivated and fully
absorbed in what I do, I
often miss
opportunities. I need
someone I can count on
to help me with my blind
spots. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I'm
fully motivated and a
self-starter. I know my
crowd, and my clients
are the first to keep me
informed of anything I
might be missng. |
| I have
workers to schedule, but
I'm too busy to manage
them. It's painful to
know that I'm paying
people to stand around
waiting for me to give
them their next
assignment. |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
I either
have no workers or
scheduling issues, or I
have a system in place
whereby my workers know
exactly where they
should be and what I
expect. |
